Karim William Ersan

About Karim William Ersan

Global operations and technology leader with 24+ years driving enterprise transformation…

Experience

1. Global Leader of Service Request Management and Solutioning Capability

   DXC Technology

   May 2017 — Present · Bloomfield Hills, MI, US

   Design and implement Global Operational Process and Tools, enabling DXC Client delivery. • Manage a Global team of Business Analysts, Project Managers, Solution integrators and Architects.• Provide transactional support and governance to a $1.6 Billion contracted pipeline.• Manage Cross Organizational relationship between the Business and Technical Stakeholders.• Plan and implement a cross functional system and process integration. • Manage Capability compliance requirements.• Research and analyze industry standards for enhancement possibilities. • Manage Global data reporting and metrics generations. • On-boarding to tools and processes. • Contract negotiations.• Manage budget.• Engaged in corporate wide strategic initiatives.*Technology: Workday, Ariba, Service Now, Concur, Sales Force, Microsoft Office suite, Power BI

Education

• Deutsche Evangelische Oberschule- Cario Egypt

  High School Diploma

• Wayne State University

  Bachelor's degree

• Wayne State University

  Bachelor's degree, School of Liberal Arts - Major in German

  2005

Skills

• Integration
• Project Planning
• Sla
• Software Documentation
• Strategic Planning
• Excel
• Program Management
• Data Analysis
• Business Intelligence
• Procurement
• Performance Management
• Itil
• Continuous Improvement
• Customer Relations
• Process Improvement
• Customer Service
• Peregrine
• Leadership
• Teamwork
• Visio
• Documentation
• Vendor Management
• Ms Project
• Powerpoint
• Microsoft Excel
• Process Engineering
• Sap
• Management
• Business Analysis
• Research
• Change Management
• Inventory Management
• Quality Assurance
• Problem Solving
• Business Process Improvement
• Operations Management