Karim Shivji
Cloud Engineering Lead @BMO
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WORK HISTORY
Cloud Engineering Lead @BMO
Toronto, ON, CA
EDUCATION
Avaya University, ACA
Avaya Certified Associate (ACA)
York University
Certificate
Comptia, CTP
CTP
Oracle University
Enterprise Communications Broker (ECB) Configuration and Administration
Avaya University, ACE
Avaya Certified Expert (ACE)
Comptia, N+
N+
Comptia, A+
Certificate
Global Knowledge
Avaya Aura System and Sessions Manager Implementation, Admin, Maintenance and Troubleshooting
Oracle University
Oracle Session Border Controller (SBC) Configuration and Administration
York University
Bachelor's degree
Avaya University, ACS
Avaya Certified Specialist (ACS)
Sheridan College
Post-Diploma Certificate
SKILLS
ABOUT KARIM SHIVJI
Accomplished IT Management professional with 20+ years of working in the: • Financial services• IT Outsourcing and • Telecommunications industriesSubject matter expert in:• Cloud Contact Centre Amazon Connect (Champion)- Led, spearheaded and owned all aspects of contact centre RFP, budgeting, Engineering, architecture, design, security, internal selling to executives, project migrations, Training - contact centre management staff, agents and technical staff; production implementation lead, operations training manual.TDM & VOIP Telephony platforms (Nortel & Avaya) for medium and large enterprises• Premise Contact Centre Avaya (Champion)- Led, spearheaded and owned all aspects of RFP, budgeting, Engineering, architecture, design, security, internal selling to executives, project migrations, Training - contact centre management, agents and technical staff; production implementation lead, operations training manual. Adjunct integrations with on-premise Telephony and Turret systems• Engineering representative for Genesys IVR’s, voice & screen recording (NICE/Verint/Qfiniti), Nuance Biometrics, dialer, wallboard initiatives• Genesys IVR - member of RFP selection team• Capital Markets Turrets and Voice/Screen systems - member of RFP selection team• Highly motivated, collaborative and self-starter with excellent and confident presentation skills• Passionate, results-oriented, & expertise to drive & manage large Telecommunication projects• Tactical and Strategic planning of Telephony and cloud Contact Centre platforms• Strong verbal & written communication skills, with the ability to work effectively across organization• PremiseTelephony and Contact Centre lifecycle budgeting• Continuous research, learning and certifying to keep abreast of new telephony technologies
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