Karim A.

Information Technology Support Analyst @Stace

Being the first point of contact for all emails and telephone calls that come through to the IT Helpdesk • Provide hands on and remote support, first fix resolution and to escalate any unresolved issues • Liaise with third party maintainers for support escalation • Support all levels of management and staff with IT issues • Daily maintenance and monitoring of servers, AV systems and database servers • Computer repairs, rebuilds, upgrades and installations • Software installations and application user support