Karilynn Reeves
Senior Director of Agency Services & Agent Technical Support @Farmers Insurance
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WORK HISTORY
Senior Director of Agency Services & Agent Technical Support @Farmers Insurance
Olathe, KS, US
EDUCATION
Missouri State University
Bachelor of Science (B.S.), Insurance and Risk Management
ABOUT KARILYNN REEVES
As the Director of Agency Services and Agent Technical Support at Farmers Insurance, I oversee 500+ employees across multiple locations, ensuring operational excellence, customer satisfaction, and employee engagement. I hold the AIS and SAFe certifications, demonstrating my expertise in insurance and agile methodologies. With over 20 years of industry experience, I have a proven track record of leading and implementing strategic initiatives, leveraging data analytics, innovation, and performance management tools. I am passionate about creating a customer-centric service culture, developing talent and innovation, and achieving business results. I am also a strong collaborator and communicator, partnering with various stakeholders and teams to drive continuous improvement and alignment.
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