Kari Houle

About Kari Houle

I am an executive leader with deep experience building, scaling, and transforming Customer Success, Product, and Operational organizations to drive sustainable revenue growth and exceptional customer experiences.Across my career, I have repeatedly been brought in to solve complex problems — building teams from the ground up, stabilizing and turning around underperforming functions, and helping organizations navigate periods of significant change. I have been quickly promoted in every organization I’ve been part of, consistently taking on broader scope and accountability as trust was earned and results were delivered.My background spans Customer Success, Support, Product Strategy, Operations, and Platform Transformation. I have led organizations through multiple CEO and administrative transitions, providing continuity, clarity, and execution during moments that required steady leadership and decisive action. I am comfortable operating at the executive and board level, while also rolling up my sleeves to work alongside teams when the situation demands hands-on leadership.I am a data-driven decision maker who pairs analytics with the Voice of the Customer to guide strategy, prioritize investments, and drive outcomes. Whether improving renewal performance, modernizing platforms, consolidating systems, or resetting operating models, I focus on aligning people, process, and technology around measurable business impact.At my core, I believe strong cultures are built through clarity, accountability, and trust. I am passionate about developing teams, breaking down silos, and creating operating environments where customer insight informs every decision and teams are empowered to execute with purpose.I thrive in organizations that value thoughtful leadership, operational excellence, and customer-led growth — especially in moments of transformation.

Experience

1. Vice President Customer Experience

   Definable Solutions

   Mar 2026 — Present

   Lead Customer Experience strategy across implementation, onboarding, adoption, retention, and expansion, driving measurable customer and business outcomes• Build and scale a proactive, data-driven Customer Success organization focused on retention, growth, and long-term value realization• Strengthen customer success operations, including playbooks, segmentation, and lifecycle management to improve consistency and performance• Partner cross-functionally with Product, Sales, and Leadership to align customer insights with product innovation and revenue growth• Drive a strategic, consultative engagement model with district partners to deepen relationships and unlock expansion opportunities that drive revenue growth

Education

• St Cloud Technical and Community College

  Advertising

Skills

• Training
• Team Building
• Staff Development
• Employee Training
• Visual Merchandising
• Customer Service
• Merchandising
• Coaching
• Sales
• Retail
• Sales Management
• Sales Operations
• Account Management
• Interviewing Skills
• Customer Satisfaction
• Educational Technology
• Salesforce.com
• Customer Retention
• Property & Casualty Insurance
• Commercial Insurance
• General Insurance
• Technology Resource Implementation
• Adobe Connect
• Webinars
• Technology Integration
• Microsoft Office
• E-Learning
• Public Speaking
• Management
• Leadership
• Team Leadership
• Higher Education