Kari Hilgemann
Manager Payer Technology Services
- Role
- Manager Optum Advisory Services at Optum
- Location
- Jackson, TN, US
- LinkedIn followers
- 500 followers
About Kari Hilgemann
Effective leader with over 35 years’ experience in healthcare operations, customer…
Experience
Manager Optum Advisory Services
May 2013 — Present · US
Adjudication System Specialist - Leading global and detailed business analysis sessions, create use cases and work breakdown structures, document and determine software configurations, analyze and document system customizations and gaps versus internal process change needs. Facilitate business requirement, and status meetings.Collaborate with business and technology departments to define deliverables and develop solutions that are reusable. Lead project delivery including direct management of project team. Direct quality assurance and user acceptance testing. Support the creation of sales support materials and other business development activities.
Skills
- Relationship Management
- Quality Assurance
- Process Improvement
- User Acceptance Testing
- Medicare/Medicaid Reimbursement
- Health Insurance
- Managed Care
- Insurance
- Process and Procedure Documentation
- System Migration
- Call Center
- Eligibility
- Requirements Analysis
- Medicare
- Hipaa
- Human-Centered Design
- Integration
- Platform Migration
- Financial Services
- Employee Benefits
- Customer Satisfaction
- Training
- Business Analysis
- Invoicing
- System Testing
- Healthcare
- Software Documentation
- Sdlc
- Claim Investigation
- Medical/Dental/Rx Claim Administration
- Program Management
- Vendor Management
- Plan Document Interpretation
- Benefits Administration
- Benefit Configuration
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