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Kari Fass

Operations Manager, Outcomes @Chegg Inc.

Portland, OR, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Operations Manager, Outcomes @Chegg Inc.

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Conducted in-depth user interviews and analyzed former user profiles to develop a user segmentation model, leading to new cross-functional insights on user behavior- Led testing of new service modalities and experimented with behavior-triggered email campaigns to drive user engagement and improve channel performance- Partnered with business analytics, PED, and instructional design teams to dive deeper into customer retention causes and solutions- Recognized for my contributions with a Chegg Values Award, demonstrating commitment to company values and exceeding expectations.

EDUCATION

1998 — 2002

Drake University

BA, Journalism (Radio/Television Production) and Theatre (Technical)

2003 — 2005

Washington State University

EdM, Educational Administration

SKILLS

Passive Candidate GenerationHigher EducationScreening ResumesRecruitingTechnical RecruitingAcademic AdvisingStaff DevelopmentHigher Education AdministrationBoolean SearchingCommunity OutreachRelationship ManagementStudent EngagementStaffing CoordinationStudent AffairsStudent LeadershipTalent AcquisitionSocial MediaCareer CounselingWomen's IssuesLeadershipCoachingApplicant Tracking SystemsLeadership DevelopmentPersonnel ManagementInternet RecruitingConflict ResolutionCareer Path PlanningTrainingWork Life BalanceCurriculum DevelopmentEvent PlanningCold CallingEvent Planning and ExecutionInterviewing SkillsPublic SpeakingStudent DevelopmentMulti-Cultural Team BuildingTeam BuildingProgram DevelopmentManagement

ABOUT KARI FASS

I enjoy working on products, teams, and initiatives that believe in and further human potential. As such, I\'ve served as an operations manager, diversity and inclusion training facilitator, a life/career coach, and a recruiter in agency, corporate, and nonprofit settings.

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