Kari Fass

About Kari Fass

I enjoy working on products, teams, and initiatives that believe in and further human potential. As such, I\'ve served as an operations manager, diversity and inclusion training facilitator, a life/career coach, and a recruiter in agency, corporate, and nonprofit settings.

Experience

1. Operations Manager, Outcomes

   Chegg Inc.

   Apr 2023 — Present

   Conducted in-depth user interviews and analyzed former user profiles to develop a user segmentation model, leading to new cross-functional insights on user behavior- Led testing of new service modalities and experimented with behavior-triggered email campaigns to drive user engagement and improve channel performance- Partnered with business analytics, PED, and instructional design teams to dive deeper into customer retention causes and solutions- Recognized for my contributions with a Chegg Values Award, demonstrating commitment to company values and exceeding expectations.

Education

• Drake University

  BA, Journalism (Radio/Television Production) and Theatre (Technical)

  1998 — 2002

• Washington State University

  EdM, Educational Administration

  2003 — 2005

Skills

• Passive Candidate Generation
• Higher Education
• Screening Resumes
• Recruiting
• Technical Recruiting
• Academic Advising
• Staff Development
• Higher Education Administration
• Boolean Searching
• Community Outreach
• Relationship Management
• Student Engagement
• Staffing Coordination
• Student Affairs
• Student Leadership
• Talent Acquisition
• Social Media
• Career Counseling
• Women's Issues
• Leadership
• Coaching
• Applicant Tracking Systems
• Leadership Development
• Personnel Management
• Internet Recruiting
• Conflict Resolution
• Career Path Planning
• Training
• Work Life Balance
• Curriculum Development
• Event Planning
• Cold Calling
• Event Planning and Execution
• Interviewing Skills
• Public Speaking
• Student Development
• Multi-Cultural Team Building
• Team Building
• Program Development
• Management