Karina Durand

About Karina Durand

Hi, I’m — an MBA-trained consultant, trainer, and lifelong educator passionate about unleashing potential through strategy, training, and technology.From directing learning centers, to leading ERG initiatives 🫂, to consulting C-suites on enterprise training strategies, I’ve spent nearly a decade helping people and organizations thrive.I thrive at the intersection of, 🤖 (AI & tech), and 🫶 — helping others go from feeling uncertain to becoming confident, high performers.I believe work should empower people — not drain them. And I’m driven to help others go from overwhelmed and unseen → to recognized, engaged, and thriving. My “why”? Breaking barriers. I’m a disabled, neurodivergent, first-gen Latina who has consistently despite navigating systems not built for people like me. That’s why I’m passionate about showing others how to thrive in corporate spaces — blending strategy, psychology, and the smart use of AI 🤖 to create clarity, confidence, and results. Career highlights: Partnered with executives to drive $+ in training revenue🧑‍🤝‍🧑 Spearheaded an ERG leadership initiative impacting +managers Boosted revenue % in one quarter as a Mathnasium Director Recognized as # in performance within ServiceNow AMS team Education & Certifications: MBA, BA in Psychology, Lean Six Sigma Green Belt, SAFE Agile, Certified Hypnotist, Certified Mindset CoachMy top 5 Clifton Strengths (in order) are: Futuristic: I am energized by the potential of what could be Significance: I care about making a big impact Command: I take control of situations, no matter how challenging Strategic: I very quickly analyze information and produce a plan Focus: I follow through and make it happenIf you have made it this far, I would love to connect with you about any of the above! Always happy to chat about training strategy, talent development, or the future of AI + human performance. Send me a LinkedIn message or email at k••••••••@gmail.com

Experience

1. Senior Servicenow University Consultant

   ServiceNow

   Mar 2025 — Present

   Enabled 300+ customer success managers and sellers on ServiceNow University, by leading 12+ enablement sessions, increasing attendees’ self-efficacy rating by 37%, and obtaining a 4.64/5 rating for likelihood to recommend the session. Provided white glove treatment to marquee accounts and customer escalations, being rated by 10+ internal customers (from sales and Impact, including a senior manager and a director) as 5/5 for expertise, and being recognized for the most Kudos received within the org at the VP level.

Education

• University of the Cumberlands Graduate and Online

  Master of Business Administration - MBA

• Florida International University

  Bachelor’s Degree, Psychology

Skills

• Account Management
• Customer Service
• Leadership
• Microsoft Word
• Powerpoint
• Management
• Social Media
• Public Speaking
• Sales
• Marketing
• Business Development
• Strategic Planning
• Event Planning
• Microsoft Office