Kariann Workman
Director, Strategic Programs - Hospitality Global Business Unit @Oracle
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WORK HISTORY
Director, Strategic Programs - Hospitality Global Business Unit @Oracle
Toronto, ON, CA
With customers in 150 countries, Oracle\'s Hospitality Global Business Unit is the world\'s leading provider of core operating platforms that empower hospitality organizations to uplevel service and revenue across the client journey by integrating departments, processes, systems, analytics, and more (oracle.com). Bringing an operator-first perspective to enterprise hospitality programs and translating operating needs into scalable solutions, execution plans, and repeatable playbooks for hotels, resorts, casinos, cruise lines, and restaurants; Leading a team of project managers and software engineers to reduce “silo chaos” by using internal solutions that unify and simplify \"single source of truth” data, business insights, operating rhythm, and repeatable efficiencies; Enabling AI-driven monetization and standardization of guest journeys without adding friction or process complexity; Driving cross-functional collaboration with leaders, teams, and stakeholders to transform disparate departments and incongruent system customizations and configurations into revenue engines. Transforming business systems ranging from \"on-premise\" to globally distributed, fully managed cloud solutions; Managing cross-functional collaborations (e.g. Product Strategy, Product Development, Support, Sales).ACHIEVEMENTS: Built/launched a Project Management Office from the ground up (mission, governance, operating cadence, metrics), recruited/trained a high-performing team, and created portfolio-level standardization and accountability Drove $12M in cost savings through hospitality technology and process-improvement programs that eliminated inefficiencies, delivered repeatable playbooks, automated work, and improved scalability Key part of a team that shaped a) comprehensive, reusable frameworks to improve customer journeys through AI and b) standardized, scalable, mission-aligned approaches for managing AI projects and propelling innovation across the business unit
EDUCATION
International TEFL TESOL Training (ITTT)
Certificate in TEFL/TESOL, Teaching English as a Foreign Language | Teachers of English to Speakers of Other Languages
Humber College
Hotel, Resort and Restaurant Management Diploma, Hospitality
Cornell University
Hotel Revenue Management Certificate
SKILLS
ABOUT KARIANN WORKMAN
Agile, accomplished Operations and Program executive with 20 years of international experience driving operational excellence, customer journeys, revenue, and satisfaction across multi-property portfolios. Excelled for 4.5 years of excelling at Oracle Hospitality delivering strategic programs, governance, and execution at scale. Has planned, built and led Front-of-House/Back-of-House hospitality operations and cross-functional teams that have consistently exceeded brand expectations, improved guest outcomes, and benefited from standardized, scalable, and mission-aligned management systems and workflows. Seasoned coach, mentor, trainer and facilitator of training and instructional programs aligned to operational best practices, business objectives, industry trends, and standards of world-class brands. Skilled at managing change, removing obstacles, inspiring performance, imparting accountability, and collaborating at all levels of organizations. Brings track record of innovating, improving operations and empowering managers and field/frontline employees with the tools, support and training needed to enhance service levels, brand value and operational efficiencies.
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