Kari Vieau
IT Business Relationship Manager @Optum
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WORK HISTORY
IT Business Relationship Manager @Optum
US
I’m an IT Business Relationship Manager in the retail pharmacy space, focused on connecting business goals with the right technology solutions. For the past three years, I’ve partnered with a major pharmacy client to stabilize their IT environment, strengthen vendor relationships, and negotiate contracts that improved service quality and cost efficiency.I work closely with business stakeholders and IT teams to drive successful implementations, end-user adoption, and strategic planning, while identifying opportunities for continuous process improvement across the organization.My experience includes coordinating cross-functional teams to open new pharmacy sites, leading the implementation of a next-generation pharmacy application, and supporting the rollout of a modern IT environment across multiple locations. As this transformation expands, I’m focused on transitioning ownership back to the business to ensure long-term stability, scalability, and success.
EDUCATION
Roosevelt University
Master's degree, Secondary Education and Teaching
Illinois State University
Bachelor of Science (B.S.), Political Science and Government
SKILLS
ABOUT KARI VIEAU
Highly accomplished IT Business Relationship Manager with a strong background in successful business management strategies and innovative operational solutions. Extensive experience working with a broad range of management positions from C-suite executives to engineers. In addition to exceptional support abilities, I can offer a level of versatility all while driving significant business value. Accustomed to fast paced and ever changing environments where deadlines are a priority and handling multiple projects is the norm. I enjoy a challenge and work hard to achieve the objectives to drive a project to be on time and within budget. Some of my key strengths and achievements include:• Extensive experience with large-scale business clients providing high-level support, building critical business relationships, while addressing the long and short-term needs of the client.• Creating operational reporting, partnering with business leaders on IT strategy, key initiatives and prioritization of IT needs.• Results-oriented and project management capabilities including scheduling, staff management, project budgeting and strategic planning. As well as, vendor management and contract negotiations. • Excellent organizational, time management and communication skills with the flexibility and experience required to adjust to rapidly changing schedules and shifting priorities.• Exceptional professional skills including the ability to complete high-level projects, organize large meetings, manage expense reports, and maintain strict confidentiality.• A hands-on problem solver and critical thinker who can quickly learn new systems, with experience in a variety of office management software systems including Microsoft Windows and Mac OS, Microsoft Office (Word, Excel, PowerPoint, Access, Exchange/Outlook), Adobe Acrobat Professional, Autonomy TeamSite, Primavera Project Planner, ServiceNow.
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