Kari Tietjen

Director of System Implementations @iCareManager

MD, US

Director of System Implementations, Senior System Implementation Manager,System Implementation Manager• Team Leadership & Development: Led and mentored Implementation Specialists to support a 92% increase in client implementations (27 in 2023 to 52 in 2024), reinforcing a collaborative, high-performance culture. • Strategic Implementation Design: Redesigned the implementation process with four unique templates tailored to client scale and complexity, reducing friction and aligning project scope to customer objectives. • Performance Forecasting: On track to exceed prior year team performance with 39 implementations completed in the first six months of 2025, projecting a 50% year-over-year increase. • Project Management & Delivery: Leveraged tools like Jira and Asana to manage timelines, track progress, and ensure accountability across multi- month implementations serving clients with ~72 service users on average. • Customer Success & Engagement: Delivered client-first service across implementation, training, and support — earning consistent positive feedback by resolving pain points, understanding workflows, and adapting to client readiness. • Cross-Functional Collaboration: Built strong internal partnerships with Sales, Product, QA, and Development to improve delivery workflows and advocate for client-driven product enhancements. • Process Optimization: Initiated scalable improvements that reduced implementation cycle time and increased clarity, contributing to higher team output and reduced onboarding delays. • Learning Enablement: Supported the development of 40+ online courses with enrollments across learners, accelerating customer onboarding and product fluency. • Product Improvement & Testing: Recommended and validated feature enhancements based on real-time implementation insights, directly improving usability for long-term client retention.

Drake University

B.A.

Iowa State University

Masters of Education