Kari Sells
Connected Services Territory Manager
- Role
- Service Manager at Volvo Construction Equipment
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
Experience
Service Manager
Jun 2022 — Present
Multi-state territory leader supporting 21+ dealer groups through onsite customer engagement, operational analysis, and commercial program adoption.Manage a large geographic territory, conducting frequent onsite customer visits, field demonstrations, workflow assessments, and performance reviews across service departments.Drive adoption of connected services offerings, influencing aftermarket revenue and strengthening customer loyalty through proactive engagement and ROI-based conversations.Lead territory-level forecasting and KPI tracking by analyzing technician productivity, WIP aging, PM compliance, and contract execution to identify growth opportunities.Deliver structured presentations to dealer executives and frontline teams, aligning them to strategic sales and service initiatives.Build scalable customer engagement tools—including the Uptime Connectivity Summit and Dealer Playbook—to support consistent execution across all locations.Maintain detailed documentation across CRM and analytics systems to track customer activity, performance trends, and project pipeline progress.Provide continuous feedback to product teams to support solution enhancements and market-driven innovation.
Education
University of Phoenix
Bachelor of Science
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