Kari Hoppenrath

Data Analyst @Ally

Grand Rapids, MI, US

April 2023 - Present: Data Analyst. January 2019- April 2023: Operations Analyst. The great thing about working for a large company is the opportunity for growth, Currently I am the point of contact for over 90 repair facilities that sell our products. This role includes claim review, claim payments, loss control, reporting, and customer service. April 2018- January 2019: ClearGuard Project Manager: I moved to the world of project management. Following the success of our new product ClearGuard. Reviewing statistical data, trends, and supporting the implementation of improved processes. Coordinating meetings and updates of the success of the product to leadership. November 2016 to April 2018: Fixed Operations Consulting Analyst: Reviewing various reporting metrics for our dealer partners and determining any areas of necessary improvement from a loss control perspective. I review statistical claim data to determine trends in repair activities and recommend any needed changes. Reconciliation and tracking of fixed operations consultant package sales. August 2015- November 2016: Fixed Operations Consultant: selling fixed operations packages to dealerships. These packages consist of service drive consultation, vehicle service contract sales on the drive, and warranty audit mitigation reviews. Also assisting with the continued roll out of the Ally Premiere Protection Plan.April 2014- July 2015 Account Manager- point of contact for 29 General Motors dealerships in West Michigan and Northern Indiana. Assisting sales team with the roll out of our new service contract Ally Premier Protection. Training all members of dealership in claims process, website access, and contract sales best practices. Review warranty claims for General Motors Protection Plan, and process claims. Perform warranty reviews/sales and expense reports to verify profit loss margin. June 2011- April 2014 Mechanical Claim Specialist- general contract inquires and claim set u