Kari H.
Process & Operations Leader | Aligning People, Technology & Process
- Role
- Manager, Customer Onboarding & Implementation at Cardinal Health
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Kari H.
Operations leader with 15+ years of experience driving continuous improvement across healthcare, finance, logistics, and sales operations. I\'m a Certified Lean Six Sigma Black Belt with experience in cross-functional initiatives that improve the patient and customer experience in complex, regulated, and fast paced environments.With strength in process design, KPI development, change management, and data-driven strategy—I enjoy bringing together people, systems, and insights to solve operational challenges and improve outcomes.Highlights include:Improved operational readiness and patient experience by aligning ambulatory care services with Joint Commission standards.Delivered over $10M in annual margin growth by enabling sales teams through analytics, compensation strategy, and performance support.Realized $5.5M+ in annual savings by leading enterprise-wide operational excellence initiatives across finance and customer operations.Advised senior leadership in digital health on CRM optimization and commercial performance, improving sales forecasting and deal evaluation.Developed service-level agreements and KPI frameworks to strengthen accountability with internal stakeholders across IT service delivery teams and multiple business units.Played a key role in multiple business acquisitions, supporting customer onboarding, systems integration, and standardization of processes in the healthcare supply chain.
Experience
Manager, Customer Onboarding & Implementation
Nov 2025 — Present · Dublin, OH, US
Lead process optimization for customer onboarding operations, ensuring data accuracy, compliance, and seamless integration across CRM and ERP platforms. Partner cross-functionally to improve efficiency and consistency.
Education
University of Mount Union
Bachelor of Business Administration (BBA), Business Administration and Management, General
1995 — 1999
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