Karen Willcox
Senior Experience Designer (Ux and Service Designer) @Adobe
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WORK HISTORY
Senior Experience Designer (Ux and Service Designer) @Adobe
Paris, FR
Mapping and analysing the current-state experience* UX audits to identify gaps, risks, and improvement opportunities* Planning and facilitating workshops with cross-functional teams* UX design and experience definition across touchpoints* Defining future-state journeys and service blueprints* Preparing and delivering presentations for executives, stakeholders, and process ownersMy team focuses on employee-facing applications, designing experiences that support internal users at scale. Currently, I am working closely with the legal team on an end-to-end experience that enables fast, responsible, and secure experimentation with AI tools. In close collaboration with the Journey Manager.
EDUCATION
UCL
Diploma in Architecture, Architecture
University of Plymouth
RIBA Part I, BA(Hon) Architecture
College of Art and Technology
BTEC Foundation in Art and Design
CareerFoundry
Certificate in UX Design, User Experience Design
SERVICE DESIGN COLLEGE
Mastering Service Design, Service Design
OSG Erasmus
HAVO, Middelbare School
SKILLS
ABOUT KAREN WILLCOX
I approach every project through a service design lens, focusing on the end-to-end experience. Grounded in UX/UI design, I translate insights into thoughtful, actionable solutions.I’m currently working on design and innovation for internal and employee experiences at Adobe, where I thrive in complex problem spaces. I love navigating complex problem spaces, discovery, define, design and iteration to delivery, while always balancing user needs with the business objectives. My expertise extends to facilitating workshops and fostering strong cross-functional relationships to align diverse voices towards common goals.With a background that includes a successful freelance career and a continuous pursuit of learning. Innately curious and a lover of the problem space, I bring a unique blend of discipline, autonomy, and a collaborative spirit to every challenge. I nurture and value human interactions, communication, and relationships while always experimenting with my approach and work methods.all with a positive spirit!
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