Karen Trilli

About Karen Trilli

Accomplished sales professional with over twenty years of proven success in consistently…

Experience

1. Lead Flight Attendant for the Worlds Largest Airline

   American Airlines

   Apr 2019 — Present · Charlotte, NC, US

   Expertly monitor, manage, and secure the aircraft cabin with the ability to direct and assist passengers in the event of an emergency. Enforce compliance with all state, local and federal aviation guidelines, perform pre and post-flight safety inspections. Demonstrated and vocalized all safety and emergency procedures on how to evacuate a plane in 90 seconds following an emergency and administer emergency aid to passengers in distress.Greet and assist passengers throughout all phases of flights. Respond appropriately and professionally to emergency situations as well as resolve challenging situations while aboard the aircraft. Partner with law enforcement to mitigate disastrous circumstances. Act as a front-line representative and testament to American Airlines’ commitment to World Class hospitality. Service champion that assists with the diverse in-flight needs of air-craft passengers. Ensured a memorable passenger experience while working with and serving people of all ages, nationalities and cultural backgrounds. Maintained a high standard of cleanliness and personal appearance to promote the sense of professionalism and passenger confidence in crew. Attended workshops and training on customer service, conflict resolution, and safety procedures to keep abreast of all new requirements and procedures. Received numerous recognitions for delivering explementary World Class service over and over.

Education

• Bradford Business School

  Associate's Degree, Business

  1979 — 1981