Karen Tompson
Disability and Absence Management Expert | Process Optimization | Paid Leave Programs
- Role
- State Paid Leave Product Manager at Prudential Financial
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Karen Tompson
With over 15 years of experience in disability and absence insurance, I am a passionate…
Experience
State Paid Leave Product Manager
Nov 2023 — Present
Developing and executing product development plans for the growing Paid Family & Medical Leave landscape. • Owning the lifecycle management of in-force products. Performing regular analysis of product performance • Executing on day-to-day product management activity such as updating marketing materials, contracts, systems, surveys and responding to audit requests • Supporting distribution and brokers with product expertise and requests • Collaborating with other functions in the business to ensure a profitable product including pricing, training, distribution, claims, etc. • Supporting distribution, underwriting and broker training for new product roll outs. • Creating process improvements and product solutions that continually improve the customer experience • Leveraging the standard provisions library and templates to draft new product contracts and riders. • Assessing impact of and implementing regulatory changes • Handling escalations with annual Q&A database refresh as well as product enhancement updates • Reporting product performance to Product Lead and understanding product profitability
Education
UNH Online
Early Childhood Education and Teaching
Spaulding HIgh School
Education/Finance
1994 — 1998
UNH Online
Bachelor's degree, Early Childhood Education and Teaching
2000 — 2003
Granite State College
Early Childhood Education and Teaching
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