Karen Cruz

Commercial and Process Manager @Arvvo Tecnologia

Responsible for identifying business opportunities, managing constraints, and developing growth strategies.Lead end-to-end process diagnostics using BPMN to identify operational gaps and design innovative solutions, resulting in measurable efficiency and transparency improvements.Partner with banks, private clients, and public organizations to deliver operational excellence, transformation initiatives, and strategic growth projects.Manage agile delivery (Scrum, Kanban) of process improvement initiatives, ensuring timely execution,problem resolution, and effective stakeholder communication.Design and monitor KPIs and dashboards in Power BI, SharePoint, and Excel, providing executive-level visibility into operational performance.Responsible for driving projects and programs within the PMO, applying best practices in banking operations to ensure governance, compliance, and delivery excellence.Conduct comprehensive risk assessments and provide actionable mitigation strategies, ensuring operational continuity, compliance, and efficiency.Deliver workshops and training sessions for corporate development, promoting adoption of best practices and operational improvements.Ensure compliance with relevant laws, regulations, and policies, strengthening governance and risk management.