Karen Pascoe
Managing Director, Head of Design Innovation @ Wells Fargo | Experience Design Leadership
- Role
- Head of Digital Design Innovation, Commercial Bank & Corporate and Investment Bank at Wells Fargo
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Karen Pascoe
Customer experience design & management executive with deep innovation, digital transformation expertise. Scaling impact by building/leading high performing experience design teams of 30 to 200+ across multiple waves of technological innovation, capability creation, business and geographic expansion. Strategic partner to business & technology. Excellent execution track record. Focused on design of product experiences: consumer, B2B, developer, B2B2C, APIs, IoT and cohesion across digital ecosystems. Fully conversant in commerce and financial services as powered by enabling technologies such as artificial intelligence, machine learning, devices/sensors and 5G. Champion of lean & agile methods across enterprises with multiple generations of tech, proven ability to deliver customer value across challenging enterprise \"stacks\". Leading digital design innovation fueling the broader transformation of the Commercial Bank & Corporate and Investment Bank to digital for Wells Fargo.Specialties: Customer Experience, User Experience, Experience Design, User Research, Usability, User Centered Design, Service Design, Ecosystem Design, Lean UX, Product Design, Platform Design, Product Development, Design Leadership, Design Mentoring, Team Building. Subject Matter Expertise in: Payments, Commerce & Financial Services. Design across physical and digital touchpoints, end to end journeys, within & across customer experience ecosystems.
Experience
Head of Digital Design Innovation, Commercial Bank & Corporate and Investment Bank
Sep 2021 — Present · New York, NY, US
Education
Fashion Institute of Technology
Bachelor of Science, Marketing Communication
1988 — 1991
Eastern Michigan University
Liberal Arts
1986 — 1988
Skills
- Mobile Devices
- User Interface
- Team Leadership
- Transportation Planning
- Digital Strategy
- Design Thinking
- Information Design
- Web Design
- Product Innovation
- Art Direction
- User Interface Design
- User Scenarios
- Lean UX
- Enterprise Software
- Heuristic Evaluation
- Usability
- Wireframes
- User Experience
- Content Strategy
- Strategy
- E-Commerce
- Leadership
- Usability Testing
- Innovation Management
- Design Management
- User Experience Design
- Agile UX
- Interaction Design
- Product Design
- Information Architecture
- Mobile Applications
- User-Centered Design
- Financial Services
- Agile Methodologies
- Team Building
- Human Computer Interaction
- Experience Design
- Program Management
- User Research
- Entrepreneurship
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