Karen Orahilly

About Karen Orahilly

A seasoned IT leader with over 15 years of experience driving large-scale technology…

Experience

1. Siam & Esm Senior Manager

   Alcor Solutions, Inc.

   Sep 2022 — Present

   The Enterprise Service Management (ESM) and Service Integration and Management (SIAM) manager is a Senior IT leadership role *Effectively leading teams to improve relationships, deliver, and support technology solutions *Transformational mindset with the ability to turn complex ideas and requirements into functional and technical solutions focused on an exceptional user experience *Delivering transformational business change in a fast-paced business environment that expects high quality delivery and continuous improvement *Leading high performing teams that focus on outcomes and are highly customer and service quality focused *Manage and fully leverage technology with a focus on meeting internal customers and external customers business objectives.*Implementing ServiceNow releases for service delivery products, customer workflows, ITSM, SPM, Service Level Management, Service Catalogs, and CSDM *Create the overall roadmap and shape demand for enterprise services with Service Portfolio Management *Ensure team alignment with the business strategy, roadmap, and governance policies * Provide leadership decisions for ServiceNow, the platform team, and any escalations *Maximize value by identifying additional business outcomes *Preside over the governance boards *Facilitate design configuration decisions to ensure a seamless user experience that aligns with the service design strategy *Communicate with upper-management and internal clients to identify business needs and evaluate alternative business solutions *Managing the roadmap and vision/strategy for each SIAM & ESM practice ensuring adherence to a defined standards *Translate business needs into effective and improved processes, solutions or services coordinating with associated service providers both internally and externally *Implement a successful data sharing vision/strategy through strong leadership skills and business case development that ensures the realization of business-partner value

Skills

• Team Leadership
• Requirements Analysis
• Documentation
• Project Portfolio Management
• Project Coordination
• IT Governance
• Compliance
• Service Delivery
• Visio
• Quality Assurance
• Project Planning
• IT Service Management
• First Aid
• Vendor Management
• Security
• Service Management
• Word
• Photoshop
• Business Process
• Research
• Customer Relations
• English
• Data Center
• Microsoft Office
• Incident Management
• Process Improvement
• Iso 20000
• Adobe Creative Suite
• Iso
• Illustrator
• Ms Project
• Program Management
• Risk Management
• Pmo
• IT Operations
• Budgeting
• Quality Management
• Analysis
• Agile Project Management
• Administration