Karen Marie Bacolod
People Leader at Tesla
- Role
- General Manager at Tesla
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Karen Marie Bacolod
CAREER HIGHLIGHTSHigh potential leader utilized for underperforming locations and new projects by Business Development Managers on West Coast, East Coast & East Canada. Successfully achieved 90 to 120 day business turnarounds within the Los Angeles, Orange County and Greater Georgia region surpassing and maintaining top performing KPIs in sales, operational efficiency and customer experience. Lead project advisor during M&A integration of field and retail strategy for Tesla Energy Ecosystem strategy. Developed regionally adopted interview strategies for identifying, recruiting and retaining top sales/operations talent. Developing a high performance culture training based on flow state neuroscience.AWARDSMaintained top 1% ranking team in KPIs as Regional Channel Manager and Regional Sales Manager within Tesla Energy (SolarCity). North America NSO (New Store Opening) Trainer (2 locations) Closing speaker for Plugged In Leadership series North America, East Canada and Southeast territoryNorth America Top Consultant of the Year 20••••17 - Top 1% ranking as Senior Field Energy Advisor, Tesla Energy. 20••••24 Leadership Impact Awards for Los Angeles and Greater GeorgiaTOP SKILLSBusiness Strategy, Data Analytics, Emotional Intelligence and Operational Efficiency. Leadership Multiplier. Expert Sales Skills Development Trainer. Customer Experience Analyst - Offering an in-depth understanding of product delivery to product or project installation, acquisition and delivery cycles.
Experience
General Manager
Apr 2023 — Present · Kennesaw, GA, US
KEY ACHIEVEMENTS• Promotion to General Manager for Sales Service and Delivery at Tesla, Kennesaw Georgia April 2023• #1 Ranking Cumulative gross orders by Staff Home Store Q3 and Q4 2024 at 1,022 gross orders with medium traffic location, Currently ranking #1 in overall store gross orders QTD GA Q1 2024 • #1 Ranking current QTD ranking on Delivery Scorecard for Greater Georgia,#6 ASE Territory and #75 delivery center in North America,#1 in ASE Territory in call answer rate • Q2 2023 Highest quarter over quarter growth in all KPI categories in market ranking while ranking #1 in customer CSAT delivery scores in location category for volume of service and sales. • Q3 2023 1 of 2 delivery locations at top volume hitting 99% yield and #1 sales volume and order pacing in GA territory, supported and trained newly hired leaders and Tesla Advisors to reach key KPI metrics• Kennesaw location highest promotion location at all levels and roles from Tesla Advisor, Operations Advisor, Service Technicians, Service Supervisor and Customer Experience Manager• Highest employee retention rate during constant market restructuring with lowest turnover while maintaining high productivity and supporting nearby locations Q3 and Q4 with low staff headcount. • Supported development and training of both internal promotion leaders and external promotion leaders throughout Greater Georgia market• Established key partnerships with service teams to drive customer experience, maintained technician headcount and low WIP during peak period, reduction of K2K from 48 days to 18 days over 2 quarters• Established key relationships with local supercharging team establishing key events for level 2 charging opportunities through high leverage points such as multi-unit housing, business complexes with EV charging and local government buildings/utility partners
Education
UC Irvine
Bachelor’s Degree, Political Science and Government, Sociology
2006 — 2010
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