Karen Yung

About Karen Yung

I am an experienced educator who has transitioned into the world of technology. I have a demonstrated sixteen year history of working in the secondary education industry, and transferred those skills to the business world in 2021. I specialize in content creation and scaffolding complex information to make it digestible for a variety of skill levels. In my tenure at Dell Technologies, I have been a Services seller, I’ve created and delivered curriculum to new Services Sales Representatives, and I have monitored their continued progress throughout their first 18 months in role. Currently, my responsibilities include numerous projects that enable our sellers to ramp up quickly, expand their knowledge, and be more effective and efficient in role. Skilled in verbal and written communication, Program Management, sales presentations, and curriculum & design.

Experience

1. Sales Enablement Program Manager 3

   Dell Technologies

   Dec 2024 — Present

   Educate and evaluate certification role plays that focus on common business initiatives within the technology industry.• Educate new hardware sellers on the benefits of and capabilities of the Services Dell offers.• Evaluate and track past new sellers throughout their first year in role, implementing strategies to close gaps I assess.

Education

• Eastern University

  Master of Business Administration - MBA, Organizational Leadership

• Suffolk University

  Bachelor of Arts - BA, English Language and Literature, General

  1996 — 2001