Karen Loor
Customer Support Analyst @Bridgeway Benefit Technologies
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WORK HISTORY
Customer Support Analyst @Bridgeway Benefit Technologies
Leverage comprehensive understanding of the Bridgeway products and services to efficiently triage and resolve client issues.• Serve as the main point of contact for customer inquiries and requests.• Log, track, and manage customer tickets from intake to completion.• Collaborate with internal teams and customer stakeholders to diagnose and respond to questions in a timely manner.• Develop and maintain relationships with clients by providing outstanding customer experience that leads to contract renewal and expansions.• Analyze, research, and consult with subject matter experts to resolve software issues.
EDUCATION
New Jersey City University
Master's degree
Villanova University
Minor
Villanova University
Bachelor's Degree
SKILLS
ABOUT KAREN LOOR
Providing value as a service to help drive customer success | Customer Success Representative
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