Karen Kluge
Change Management Lead for Advisory Technology, Director @Evercore
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WORK HISTORY
Change Management Lead for Advisory Technology, Director @Evercore
New York, NY, US
EDUCATION
Isenberg School of Management, UMass Amherst
MBA, Finance
State University of New York at Fredonia
BA, Music and Economics
SKILLS
ABOUT KAREN KLUGE
Highly skilled writer and editor, articulate communicator, empathetic team leader, strong collaborative partner to technology, trusted advisor to stakeholders. strategic thinker with a focus on driving revenue via user-centric solutionsPassionate about empathizing with the user’s processes and melding those needs into a viable, cost-effective business solution. Firm proponent of Lean UX process for efficient and effective product design with minimal wasted resourcesSeasoned manager with experience with and insight into CRM and Analytics technology in the Investment Banking sector spanning: UX-needs assessment, deployment, product documentation, optimizing learning materials, user feedback collection and delivery, adoption analysis and optimizations
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