Karen Kelsay

About Karen Kelsay

SUMMARY:• More than fifteen years of hands-on experience in program and project management, working with cross-functional technical and development teams to create solutions. • Qualified in global enterprise IT PMO operations in support of IT Infrastructure, network, and Application Development projects, including in regulated / GxP / validated environments.• Skilled in gathering requirements, managing scope, cost, schedule, and contractual deliverables, planning, tracking, change control, and risk management. Provide day-to-day direction to project teams and regular project status to stakeholders.• Experienced in Agile Project Management. Knowledgeable in PMI standards, waterfall / hybrid waterfall, SDLC, ITIL v4 Foundations, trained in Lean Six Sigma Yellow Belt • Proficient with identifying risks, conducting Root Cause Analysis, developing and assigning responsibility for mitigation actions, managing mitigation plans. • Recognized for establishing and growing solid relationships within all levels of the organization, including internal and external resources, vendors, and stakeholders. • Strong problem solving, analytical, organizational, and customer service skills; intelligent and flexible, with demonstrated ability to learn new skills and adapt quickly to dynamic situations. SKILLS:• Advanced computer skills: MS Project 2016 Online, O365, Word, Excel, PowerPoint, Visio, Outlook, OneNote, SharePoint, JIRA, Confluence, Service Now, Master Control, LotusNotes, Remedy, Salesforce, Adobe Acrobat Pro, WordPress, various proprietary applications; trained in HIPAA compliance and GxP requirements.

Experience

1. Application Team Lead

   Peraton

   Apr 2021 — Present · San Diego, CA, US

   Formerly Perspecta. Serving County of San Diego Health and Human Services Agency• Lead application support and development team serving the San Diego County Health and Human Services Agency (HHSA) in the end-to-end management of the Agency’s non-ERP application portfolio• Manage multiple small-to-medium application and infrastructure projects and budgets across multi-disciplinary teams• Point of Contact with HHSA business leaders and HHSA ITS support teams as SME to determine business needs, drive escalations, provide end-user support, production issue resolution, and other operations support services • Manage third-party vendors and internal teams for Incident Management, Change Management, Release Management, and Problem Management in accordance with contract requirements and within ITIL framework

Education

• Grossmont College

  A.S., Television and Radio Production

• Villanova University

  Certificate, Project Management for IT Professionals

• University of San Francisco

  B.S., Organizational Behavior and Leadership

Skills

• Analysis
• Leadership
• Software Development Life Cycle (Sdlc)
• Process Improvement
• Marketing
• Project Management
• Visio
• Risk Management
• Strategy
• Strategic Planning
• Vendor Management
• Business Analysis
• Powerpoint
• Microsoft Excel
• Project Planning
• Business Process Improvement
• Team Leadership
• Sdlc
• Social Media
• Sharepoint
• Microsoft Office
• Sales
• Management
• Team Building
• Access
• Epm
• Public Relations