Karen Incardona
Senior Manager, Global Service Renewals @Synamedia
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WORK HISTORY
Senior Manager, Global Service Renewals @Synamedia
With over 30 years of global expertise, Synamedia is the largest end-to-end supplier of solutions to the video and pay-TV industry. Responsibilities include leading a worldwide service renewal team of high-performing Renewal Account Managers to deliver a world-class experience to both our external customers and internal stakeholders throughout the customer renewal process Developing an end-to-end renewals sales cycle including establishing the processes, operational cadence and infrastructure necessary for a team of Renewal Account Managers to identify, process and close renewal opportunities in a consistent, predictable, timely, and scalable fashion Managing client needs and providing support for Account Managers during negotiations Recruiting, training, coaching, and performance management for the Renewals team Providing guidance and driving system, process enhancements and metrics to measure and drive improvement of team efficiency and reporting capabilities Conducting process management and financial assessments
EDUCATION
University at Buffalo School of Management, The State University of New York
Bachelor of Science.
SKILLS
ABOUT KAREN INCARDONA
Results-driven renewals & customer retention leader with 15+ years\' experience…
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