Karen Heuchert
Utilities Division Support Specialist @City of Eden Prairie
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WORK HISTORY
Utilities Division Support Specialist @City of Eden Prairie
Provided exceptional customer service to residents via phone and email in response to inquiries. Dispatched field operators to shut-offs and water emergencies. Scheduled / communicated meter replacement appointments. Processed irrigation rebates & billing adjustments. Coordinated lead & copper water sampling. Scheduled / organized tours and educational activities for water plant tours. Developed and updated processes & procedures. Trained seasonal staff on administrative phone coverage procedures.
EDUCATION
Minnesota State Moorhead
BS, Business Management
University of St. Thomas - Opus College of Business
Mini Masters, Project Management
University of St. Thomas - Opus College of Business
Mini MBA, Medical Technology Management
SKILLS
ABOUT KAREN HEUCHERT
Marketing professional with extensive experience developing and implementing product…
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