Karen Gedwill
Director Employee Benefits Operations, West Region @EPIC Insurance Brokers & Consultants
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WORK HISTORY
Director Employee Benefits Operations, West Region @EPIC Insurance Brokers & Consultants
Concord, CA, US
As Director of Employee Benefits Operations for the West Region, I lead strategic and operational initiatives across multiple offices to ensure the delivery of high-quality employee benefits consulting services. I oversee a large, cross-functional team driving operational excellence, client satisfaction, and team development.Key responsibilities and accomplishments include:Leading regional operations strategy, aligning business goals with client service delivery and operational efficiency.Managing performance, training, and development for a team of professionals across multiple locations.Partnering with executive leadership to implement scalable processes, improve workflow, and support growth initiatives.Driving client retention and satisfaction through continuous improvement of service models and operational support.Spearheading technology adoption and process automation to enhance productivity and reporting capabilities.Collaborating with sales and consulting teams to support new business development and onboarding.EPIC is a national insurance brokerage and consulting firm with over team members in 80+ offices across the U.S, offering Property & Casualty, Employee Benefits, Specialty Programs, and Private Client solutions.
EDUCATION
DePaul University
Bachelor of Arts, Business Administration
SKILLS
ABOUT KAREN GEDWILL
I help organizations grow by building strong teams, streamlining operations, and aligning strategy with execution. With over 15 years of experience spanning employee benefits, talent strategy, and business development, I bring a people-centered approach to operational leadership. At EPIC, I lead Employee Benefits Operations for the West Region, driving scalable processes, client satisfaction, and team development across multiple offices. My background includes designing talent strategies and building business development and client service functions from the ground up.
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