Karen Drummey

Instructional Design Lead @Point32Health

Support team of 29 managers, senior and entry-level instructional designers and trainers with learning development tools, technology assistance, and instructional design practices Conduct staff development workshops and coach on topics such as the ID Workout Series, presentation development, accessible design, and Universal Design Strategize with Learning & Development management team on course design and delivery Assist staff in designing and implementing engaging online Adobe Connect virtual classroom training programs Research, test, and recommend technology solutions Create and implement department team design standards Design face-to-face, blended, online, and virtual trainings for Operations Department utilizing Universal Design, closed captioning, and accessibility design for screen reader users Utilize Workday LMS system for administrating courses, collect and analyze report data Project manage larger training initiatives and collaborate with business owners and stakeholders across departments Develop eLearning and instructor-led training on new and existing software systems including: Treatment Cost Estimator, member and provider portals, Clinical Authorization System (CAS), HealthRules Payor (HRP), and Salesforce Create courses end-to-end: storyboards, scripts, design, graphics, animations, edits, and voicework Design training programs for healthcare programs including: Medicare Advantage, USFHP military family plans, Group Insurance Commission (GIC) Revamped 5-week New Hire Call Center training program (health insurance fundamentals, benefits, technology, customer support) resulting in significant improvements in quality assurance scores Developed and implemented Supervisor Success Program, a year-long program that included: self-paced and guided content, face-to-face forums, and mentoring programs Chair for Workforce Pride and Prism Business Resource Group (LGBTQIA+) board member Active in Parallel (disability) Business Resource Group