Karen Deanda

About Karen Deanda

Performance driven, energetic Process Improvement Manager with proven ability to integrate processes and manage multiple initiatives while driving results in all areas of project management. Proven leadership and team-building skills, coupled with the ability to direct strong teams, manage cross-functional relationships, and provide measurable results. Skilled at managing change while leveraging resources to consistently develop strategic solutions to complex business problems. • Relationship-development expertise• Relationship management• Process map• Creating complex communications • Developing training modules • Domestic and global communications• Six Sigma tools • Compliance / process control• Delivery / business process management• Client engagement

Experience

1. AVP Project Manager Iii

   PNC

   Jan 2021 — Present · Overland Park, KS, US

   Implement Core Servicing bank systems upgrades, acquisitions and new technology for Retail Lending and Home Equity system. Managing 9 Core Servicing Agile crews, project financials up to $22M and providing cost effective savings meeting the business requirements.Provides senior level consulting services to internal business groups on opportunities for process improvements.

Education

• Keller Graduate School of Management

  Master of Business Administration - MBA

• DeVry University

  Bachelor of Science - BS

Skills

• Requirements Gathering
• Cross-Functional Team Leadership
• Software Documentation
• Sdlc
• User Acceptance Testing
• Visio
• Call Center
• Credit Cards
• Software Project Management
• Financial Services
• Crm
• Databases
• Outsourcing
• Requirements Analysis
• Business Process Improvement
• Call Centers
• Team Leadership
• Testing
• Change Management
• Analysis
• Program Management
• Process Improvement
• IT Management
• Banking
• Risk Management
• Analytics
• Business Process
• Integration
• Project Portfolio Management
• Vendor Management
• Six Sigma
• Management
• IT Strategy
• Process Engineering
• Business Analysis
• Product Management
• Project Management
• Quality Assurance
• Financial Analysis
• Pmo