Karen Croteau

About Karen Croteau

Over 30 years of experiences in IT and Business Strategy, with a focus on enabling organizations to achieve digital transformation and business value from their cloud investment. Most recently serving as a Cloud Solution Architect at Microsoft, fostering AI-driven innovation and customer success through M365 Copilot. By bridging Engineering, Sales, and Support, customer-focused work ensures capabilities are strategically prioritized and effectively deployed to maximize business value. Expertise includes Artificial Intelligence, Technical and Adoption strategy, and facilitating seamless collaboration between diverse stakeholders. Passionate about empowering teams to navigate change, align processes, and adopt cutting-edge technology, ensuring measurable outcomes and organizational growth. Dedicated to building meaningful customer relationships and delivering impactful solutions.

Experience

1. Senior Copilot Cloud Solution Architect

   Microsoft

   Oct 2025 — Present

Education

• Fairfield University

  Bachelor of Science (BS), Marketing, , Minor in Information Systems

  1990 — 1994

Skills

• Account Management
• Change Management
• Software Development
• Saas
• Integration
• Business Intelligence
• Strategy
• Enterprise Resource Planning (Erp)
• Software Industry
• Business Process
• Business Analysis
• IT Strategy
• Resource Management
• Cross-Functional Team Leadership
• Crm Software
• Solution Architecture
• Professional Services
• Customer Service
• Business Process Improvement
• Enterprise Software
• Management
• Team Building
• Program Management
• Team Leadership
• Project Management
• Oracle
• Requirements Analysis
• Cloud Computing
• Product Management
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Siebel
• Leadership
• Software Project Management
• Crm
• Itil