Karen Christensen

About Karen Christensen

I have demonstrated leadership and sales performance in both sales management and channel development roles. I have over 20 years of experience in the communications industry with technical, sales and sales management in both direct and indirect sales positions. Indirect experience includes territory and business partner development, business and marketing planning and execution, partner identification and recruitment, relationship development and portfolio management and revenue plan growth year over year.Sales Management includes development of business plan objectives, market segmentation, driving new business development and account strategies, forecasting and reporting, recruiting and personnel development and exceeding revenue plan.Specialties: Negotiation SkillsSales Excellence and Consistent Business Plan DeliverySales Team Management and DevelopmentConflict ManagementOral and Written CommunicationsOrganizational SkillsRelationship DevelopmentChange Management

Experience

1. VP Business Development

   Dtsi Group Diversified Technology Solutions International

   Sep 2009 — Present

   DTSI is a leading global systems integrator that designs, builds, deploys and manages communications solutions for our customers who include many of the Fortune 500. We are Contact Center and BPO experts with over seats enabled in the United States and the Philippines. We hold industry certifications from Avaya, Cicso, Microsoft and Verint and are ISO certified. We have been recognized as Avaya’s top business partner in the Philippines since 2002.Our portfolio includes business communications, turnkey contact center solutions both on and off-shore, hosted and managed services and an extensive array of professional and consulting services.We have helped our customers achieve their business goals by providing solutions that increase operational efficiency, reduce operating costs, preserve capital, promote flexible growth and increase service to their customers.We do this by understanding and being responsive to the unique needs of our customers’ business and by delivering on and exceeding expectations. Our goal is CUSTOMER DELIGHT.

Education

• Westminster University

  BA

  1997

Skills

• Marketing Strategy
• Direct Sales
• Product Marketing
• Mpls
• Voip
• Channel Partners
• Sales
• Avaya
• Saas
• Sip
• Call Center
• Strategic Partnerships
• Ivr
• Cloud Computing
• Go-to-Market Strategy
• Negotiation
• Strategy
• Recruiting
• Call Centers
• Business Development
• Ip
• Training
• New Business Development
• Solution Selling
• Business Planning
• Account Management
• Change Management
• Channel
• Telecommunications
• Sales Operations
• Telephony
• Enterprise Software
• Sales Management
• Acd
• Salesforce.com
• Managed Services
• International Sales
• Contact Centers
• Vendor Management
• Partner Management