Karen Hong
Product Manager @ SurveyMonkey | Customer-Facing SaaS · Survey Distribution & Respondent Experience
- Role
- Product Manager at SurveyMonkey
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Karen Hong
Product Manager with 8+ years of experience building customer-facing SaaS products across surveys/forms, eCommerce, and content platforms, with a strong focus on execution, cross-functional collaboration, and data-informed product decisions.
Experience
Product Manager
Aug 2022 — Present · San Francisco, CA, US
I own the survey distribution and respondent experience roadmaps at SurveyMonkey, leading the end-to-end delivery of features and enhancements that help customers reach the right audience and drive higher survey activation and response rates.
Education
UCLA
Master of Library & Information Science - MLIS
University of California, Berkeley
Bachelor of Arts - BA
Skills
- Requirements Gathering
- Product Management
- Agile
- Usability Testing
- Business Analysis
- Web Applications
- Business Process Design
- Visio
- Process Flow
- Business Requirements
- System Enhancements
- Functional Design
- Functional Specifications
- Website Development
- Agile Methodologies
- Enterprise Software
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