Karen Byrum

About Karen Byrum

Motivated and experienced Salesforce Certified professional currently with six certifications with a demonstrated eighteen year history of working in the information technology and services industry- Expert level experience of the Salesforce Product Suite, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Advanced Approvals, Quip, Pardot, CRM Analytics, Force.com Platform, and Salesforce configuration, including flow, process builder, workflows, validation rules, and security controls- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes- Experience with Lightning, Visualforce, Apex Controllers, Triggers, Batch jobs, standard Salesforce components, integrating Salesforce with different business systems, as well as working with integration tools

Experience

1. Salesforce Cpq Architect

   Henry Schein One

   Jun 2023 — Present · NC, US

   Coordinate with partners and stakeholders to take leadership role for the design, planning and implementation for CPQ & Billing as well as related solutions that enable stakeholders and drive transformation- Leverage knowledge of Salesforce technologies and integration patterns to determine the best approach to meet business requirements that are both practical and scalable- Translate business requirements into well architected solutions along with the necessary artifacts to communicate the design to developers as well as stakeholders- Work with partners and stakeholders to create, refine and prioritize user stories in the development backlog- Map functional requirements to Salesforce features and functionality.

Education

• Forsyth Technical Community College

  Associate of Arts and Sciences (A.A.S.), Office Systems Technology

  2002 — 2005

• Trailhead by Salesforce

  Ranger, Salesforce Administration & Development

  2014

Skills

• Visio
• Microsoft Access
• Marketo
• Sales Process
• Cloud Computing
• Salesforce.com
• Project Management
• Lead Generation
• Cross-Functional Team Leadership
• Business Analysis
• Data Analysis
• Sharepoint
• Training
• Clearquest
• Crm
• Office Administration
• Microsoft Word
• Team Leadership
• Outlook
• Administrative Assistants
• Microsoft Office
• Sales
• Account Management
• Marketing
• Customer Relationship Management (Crm)
• Leadership
• Access
• Sales Operations
• Salesforce.com Certified Administrator
• Customer Service
• Demandtools
• Integration
• Powerpoint
• Microsoft Excel
• Business Process Improvement
• System Configuration
• Process Improvement
• Data Migration