Karen Bongiorno

Vice President, Customer Success Manager, Data Protection & Recovery @JPMorganChase

Little Falls, NJ, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Vice President, Customer Success Manager, Data Protection & Recovery @JPMorganChase

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Shapes customer strategy in Data Protection & Recovery (DP & R) through forums, demos, communications, and advocacy for customer needs.

EDUCATION

1997 — 1997

The Chubb Institute

Diploma, Computer Programming

1989 — 1993

William Paterson University of New Jersey

Bachelor of Arts (BA), Elementary Education/English Literature

SKILLS

Requirements GatheringMicrosoft Sql ServerSoftware DocumentationSdlcBankingSolutions DeploymentVbscriptSoftware Development Lifecycle (Sdlc)HtmlAnalysisBusiness ObjectsSystems Launch/ImplementationApplication SupportBusiness AnalysisNational Board Certified TeacherMicrosoft AccessQuality AssuranceTroubleshootingClient Relationship ManagementProject ManagementCascading Style Sheets (Css)Gui DesigningSqlDebuggingFinancial AnalysisRequirements AnalysisUser Acceptance TestingEnd User TrainingBusiness Process ImprovementFull Life Cycle Project ManagementData AnalysisSoftware DevelopmentProblem ResolutionTestingBusiness Requirements

ABOUT KAREN BONGIORNO

High impact leader that guides operational teams, steers transformation projects, and advances business strategy on national and multi-national scales. Poised for roles centered on guiding projects, enhancing employee experience, and equipping staff to seamlessly deliver a “Best-in-Class” client experience. Strong IT and technology implementation management background. Organizationally astute and agile; adept at conceptualizing scalable initiatives that promote continuous improvement. Experience communicating cross-functionally, domestically, and globally. High level of sophistication in interpersonal relations and diplomacy. Talent to assess needs, influence, collaborate, deliver, and partner at the most senior levels in the organization.

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Karen Bongiorno — Vice President, Customer Success Manager, Data Protection & Recovery at JPMorganChase in Little Falls, NJ, US | Unifers