Karena Stewart
- Role
- Senior Director Digital Customer Service at Macy's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Karena Stewart
Talent strategist with over ten years of project management and corporate education…
Experience
Senior Director Digital Customer Service
Sep 2020 — Present
Own global ecommerce CS and CX strategy for Macy’s, Bloomingdale’s, and Toy’s R Us $740M+ retail credit business by partnering with key internal & external stakeholders (Stores, Marketing, Talent HR, McKinsey, Gartner) to upskill customer-facing colleagues and transform omnichannel customer experience Develop comprehensive, long-term vision of enterprise-wide omnichannel strategy by establishing specialty teams enabling talent stratification and strategic customer issue routing to drive sustainable growth, profitability, high levels of customer satisfaction, and colleague engagement
Education
Solon High School
General Education
2002 — 2006
Miami University
Bachelors of Science, Business Marketing
2006 — 2010
Skills
- Interviews
- Project Management
- Fundraising
- Leadership Development
- Marketing Communications
- Teamwork
- Retail
- Customer Experience
- Advertising
- Microsoft Word
- Marketing
- Research
- Event Management
- Market Research
- Analysis
- Higher Education
- Recruiting
- Team Leadership
- Sales
- Social Media
- Powerpoint
- Event Planning
- Public Speaking
- Microsoft Excel
- Management
- Social Networking
- Microsoft Office
- Community Outreach
- Time Management
- Editing
- Team Building
- Customer Service
- Leadership
- Coaching
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