Karen Wright
Senior Assessment and Assurance Manager @Ifate Institute For Apprenticeships And Technical Education
Darlington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2022 — Present
Senior Assessment and Assurance Manager @Ifate Institute For Apprenticeships And Technical Education
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Darlington, GB
EDUCATION
2013 — 2015
TEESSIDE UNIVERSITY
Certificate in Education and Training
2013 — 2015
TEESSIDE UNIVERSITY
Certificate in Education: Education and Training
1977 — 1982
Central Comprehensive School
12 GCE/CSE
2016 — 2016
Darlington College
Level 4 TAQA
2014 — 2015
NVQ Level 3 Assessors award
Customer Service Support/Call Center/Teleservice Operation
1982 — 1984
Darlington College of Technology
BTEC National Diploma
SKILLS
Bronze Stevie Award for Innovation 2013Leadership DevelopmentTraining DeliveryTeam ManagementBusiness Process ImprovementEmployee EngagementCulture ChangeJugglingThomas ProfilingTelecommunicationsCustomer ExperienceRetailOutsourcingManagement DevelopmentCoachingPerformance ImprovementEe Top 200 Performer Recognition in 2012Service DeliveryPerformance ManagementEmployee TrainingDiary ManagementMobile DevicesContact CentersStakeholder ManagementTeam LeadershipTrainingCustomer SatisfactionCall CentersLeadershipManagementChange Management
ABOUT KAREN WRIGHT
A results orientated individual with over 25 years of Customer Service and Education…
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