Karen Waters
Workplace and Operations Experience, Facilities and Administrative Management background
- Role
- Client Relations Director at Forrest Solutions
- Location
- Laurel, MD, US
- LinkedIn followers
- 500 followers
About Karen Waters
Accomplished operations leader with over 15 years of experience driving strategic…
Experience
Client Relations Director
Sep 2024 — Present · Washington, DC, US
Lead client relations and service delivery for a 26-person support team across mail, reprographics, records, facilities, and supply departments.• Directed account planning initiatives, aligning delivery solutions with client goals to drive retention, revenue, and service excellence.• Executed operational strategy supporting rapid growth; monitored KPIs, mitigated risks, and ensured SLA compliance.• Delivered client value through industry-informed recommendations, cost-saving strategies, and ongoing service innovation.• Owned full P&L oversight for portfolio including budgeting, forecasting, billing accuracy, and margin improvement.• Led hiring, coaching, and career development programs; implemented feedback systems and succession plans to grow top talent.• Championed cultural initiatives in partnership with HR, integrating inclusive practices and promoting ongoing cross-training.• Directed legal admin and office support operations, partnering with HR on employee performance, recruitment lifecycle, and staff development. Fostered strong office culture through monthly team meetings and coaching.• Oversaw onboarding for attorneys, staff, and summer associates in collaboration with Recruiting.• Led space planning and office design initiatives, including buildouts, lease oversight, subleases, and facilities projects. Built strong property management relationships and maintained lease compliance.• Managed vendor relations, event planning, and sustainability programs.• Led budgeting and financial operations including strategic purchasing, invoice approval, and monthly reporting across departments.• Organized staff appreciation initiatives and morale-building events to reinforce engagement and team cohesion.
Education
Lancaster Bible College
Bachelor of Business Administration (B.B.A.) & Biblical Studies
2015 — 2020
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