Karen Turner Bockheim
Senior Customer Onboarding Manager @ZoomInfo
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Onboarding Manager @ZoomInfo
Grand Rapids, MI, US
Lead enterprise and strategic customer onboarding across multiple products and complex integrations. Own onboarding strategy from executive kickoff through transition to Customer Success, aligning adoption outcomes to GTM goals and long-term value.Build structured project plans and risk frameworks, guide CRM mapping and enrichment workflows, and partner cross-functionally with Sales, Product, Engineering, and CS to drive adoption, retention, and expansion.Developed Adoption-Focused Onboarding Framework - Partnered with cross-functional teams to design a new onboarding process tailored tocustomer goals and product adoption, enabling a more value-driven implementationexperience.Contributed to High-Touch Product Beta for Strategic Customers - Selected as a core member of a beta team focused on building and refining a new high-tier product and onboarding experience for enterprise customers—shaping processes inreal time as the product evolved.
EDUCATION
Central Michigan University
Bachelor of Science, Journalism/Advertising/Marketing
ABOUT KAREN TURNER BOCKHEIM
Customer onboarding and success leader with 7+ years in high-growth SaaS. I help enterprise clients unlock value fast by designing seamless onboarding experiences, driving adoption, and aligning technology to business goals. Skilled at CRM integrations, cross-functional collaboration, and translating complex solutions into clear outcomes. Passionate about championing customers and delivering measurable impact.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.