Karen Throckmorton

Service Delivery Manager @Csra Inc

Responsible for the overall management of NIS service offerings. • End-to-end responsibility for NIS service execution and client satisfaction • Delivery of all NIS provided services, including owning and resolving service delivery problems • Contractual compliance for IT delivery • Ensuring CSRA profit objectives are met (P&L) for NIS Offerings • Change Management, in and out of scope & escalation • SLA attainment and continual service improvement • Innovative solution in IT delivery • Resource management, including the seamless leveraging of resources • Management of infrastructure projects• Responsible for best practice process adherence for service delivery excellence • Focal point for reach back capabilities for resources and solutions