Karen Thompson-Lilley

Customer Relationship Team Manager -complaints & Escalations @National Grid

Warwick, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Customer Relationship Team Manager -complaints & Escalations @National Grid

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ABOUT KAREN THOMPSON-LILLEY

Respected industry professional with significant experience of leading and influencing change and performance across business functions including construction and operations. Strong leadership experience in operational customer management, commercial framework development, project management and procurement. Additional experience in development and delivery of safety, sustainability and health and well-being strategy. Strong leader of people and skilled at managing complex stakeholder relationships.

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Karen Thompson-Lilley — Customer Relationship Team Manager -complaints & Escalations at National Grid in Warwick, GB | Unifers