Karen Smith
Multi Site HR People Manager Business Partner @Morrisons
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WORK HISTORY
Multi Site HR People Manager Business Partner @Morrisons
Reduced turnover by 6.2% YOY and decreased absence rates from 10% to below 3% across four stores, ensuring labour costs remained at contract base with no overspend. Across the region, attendance and capability reviews will improve overall workforce stability-Enhanced workforce planning and labour cost efficiency by leading availability conversations with large teams, balancing labour costs with customer service expectations to improve customer net promoter scores-Led leadership development initiatives, actively participating in talent assessment, performance calibration, and salary reviews to ensure strong leadership pipelines-Managed complex ER cases, overseeing 50-75 disciplinary and grievance hearings, including cases involving sexual harassment, bullying, and discrimination, with three escalated to the tribunal (settled prior)-Led significant business transformation initiatives, guiding redundancy consultations and advising managers on restructuring decisions while liaising with trade unions to ensure compliance and employee support-Successfully transitioned the night shift team to daytime operations without resignations, saving approximately per week per store by eliminating night premium payments (£2.35 per hour per colleague)-Coached and mentored managers on operational and behavioural leadership, facilitating sessions on 16-personality testing, 180/360 feedback, and technical skill development-Advocated for inclusive hiring by partnering with external organisations, promoting a more diverse and equitable workplace.
EDUCATION
Deyes High School | Liverpool
High School
ABOUT KAREN SMITH
HR Business Partner | Employee Relations | Workforce Planning | Leadership Development | Organisational ChangeI’m a dedicated HR Business Partner who thrives on strategic thinking and achieving results. With a wealth of experience in employee relations, workforce planning, leadership development, and organisational change, I truly believe in the power of fostering inclusive workplace cultures. I enjoy crafting HR strategies that not only align with business objectives but also inspire and drive performance at every level.Throughout my career, I\'ve had the pleasure of working in both multi- and single-site environments, where I\'ve been able to implement HR initiatives that enhance engagement and create welcoming cultures for everyone. Leading workforce transformations, refining HR processes, and collaborating closely with senior leaders have been incredibly rewarding. These experiences have been instrumental in building high-performing teams and strengthening our talent pipelines.I\'m particularly passionate about tackling complex employee relations cases, guiding organisational restructures, and delivering leadership development programs that engage and cultivate top talent. I’ve managed large-scale change initiatives and developed strategies for talent retention and succession planning, all with an eye toward future-proofing our organisations.Beyond work, I’m an enthusiastic football fan and a proud supporter of Liverpool FC—there\'s nothing quite like the excitement of a match day! I also love to travel; experiencing new cultures gives me fresh perspectives that I bring into my leadership style and team development approach. Cooking is another passion; I enjoy experimenting in the kitchen and always look for new recipes to perfect.I’m always eager to connect with fellow HR professionals to share our journeys and best practices, so feel free to reach out.
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