Karen Smith

Director of Change and Delivery @Emerald Publishing

Leicester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Director of Change and Delivery @Emerald Publishing

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Leeds, GB

I lead strategic transformative initiatives, ensuring successful project delivery aligned with the companies vision. I collaborate closely with senior leadership, including the Director of Architecture and Director of IT Operations, to prioritise projects that drive business impact. By fostering a culture of adaptability and continuous improvement, I guide a talented team of project management, business analysts and delivery professionals to deliver high quality results. My role is pivotal in aligning stakeholder expectations, managing large-scale programmes, and upholding best practices in project management.

EDUCATION

2011 — 2016

Tile Hill Wood School

GCSE

SKILLS

Business Process ImprovementRecruitingForecastingContinuous ImprovementComplianceAnalysisBusiness DevelopmentCall CentersSiebelWorkforce PlanningCustomer SatisfactionTrainingNew Business DevelopmentLeadershipWorkforce ManagementCustomer ExperienceTeam ManagementProject ManagementCustomer ServiceWorking Towards Microsoft Office User Specialist (Including Excel and Access)Service DeliveryIntelligent OfficeBusiness AnalysisTrend AnalysisProcess ImprovementCoachingTime ManagementIex Total ViewOperations ManagementProject PlanningPerformance ManagementCrmCrm DatabasesSapAccount ManagementChange ManagementTraining DeliveryMicrosoft OfficeStakeholder ManagementTeam Leadership

ABOUT KAREN SMITH

Welcome to my LinkedIn profile! I am an experienced senior leader with many years of expertise in driving operational strategy, change management, and project delivery across diverse industries including energy and utilities, financial services, construction, housing and automotive. I excel in implementing strategic frameworks, fostering a culture of continuous improvement, and achieving operational excellence. Certified in SAFe, AgilePM, Portfolio Management and Change Management, I bring a proven track record in stakeholder management, team leadership, and leveraging industry best practices to deliver outstanding results.I am a passionate advocate for diversity and inclusion, co-chairing employee resource groups to promote these values. My leadership is characterised by strong values, strategic thinking, and the ability to drive the right culture and outcomes, making me an ideal candidate for senior roles in change, transformation and operations.I thrive in dynamic and fast-paced environments, embracing challenges and identifying opportunities to deliver exceptional results. My ability to combine strategic thinking with a hands-on approach allows me to effectively lead teams and drive successful outcomes.If you are seeking a dedicated leader who can deliver impactful transformational change and drive an operational strategy, I invite you to connect with me. Let\'s explore how my expertise can contribute to your organisation\'s growth and success.Specialities:Operational Transformation | Change Management | Diversity and Inclusion Advocacy | Strategic Planning | Process Optimisation | Stakeholder Engagement | Team Development and Leadership | Communication Strategy | Continuous Improvement | Data Analysis | Organisation Culture Change

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