Karen Smith
Account Manager | Customer Service Professional | Facilitation Expert | Stakeholder Engagement Guru
- Role
- Client Success Manager at Reed & Mackay
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Karen Smith
Client success and training specialist with deep-rooted knowledge of the travel industry, combining operational expertise, stakeholder engagement, and a passion for delivering exceptional customer experiences
Experience
Client Success Manager
Jan 2025 — Present · Houston, TX, US
Partner with the lead Account Manager to support and maintain various client\'s travel programs.Develop and maintain trusted relationships with Executive Assistants to ensure VIP consultants deliver white-glove service tailored to their VIP travelers unique travel needs.Act as the primary point of contact for high-level escalations, ensuring swift, discreet resolution in line with executive expectations.Collaborate closely with operations, and leadership to ensure VIP service delivery meet or exceeded SLAs.Regularly analyze account performance and provide data-driven insights to proactively support VIP program goals and address emerging issues.Support customer business reviews with targeted reporting and intelligence, aligning with strategic priorities of senior stakeholders.
Education
Johnson & Wales University
AS
Skills
- Ticketing
- Internal Communications
- Online Travel
- Airlines
- Information Technology
- Vacation
- Training Delivery
- Call Centers
- Achieve Global
- Business Travel
- Cvent
- Meeting Planning
- Hotels
- Concur
- Lanyon
- Curriculum Design
- Leisure Travel
- Leisure
- Recruiting
- Customer Service
- Apollo Gds
- Galileo
- Travel Planning
- Travel Technology
- Travel Management
- Microsoft Office
- Sabre
- Employee Training
- Tourism
- Training
- Hospitality
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