Karen Schwind
Senior Learning and Development Consultant, Scrum Master
- Role
- Senior Learning and Development Consultant at LPL Financial
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Karen Schwind
Leader with outstanding interpersonal skills and strong entrepreneurial spirit, leveraging 15+ years of experience in quality assurance, customer service, and employee development training at Klarna and Verizon Wireless. Adept at shifting responsibilities quickly and closing efficiency gaps to meet organizational challenges. Monitor pulse of organization and departmental productivity, integrating professional development tools to build customer-centric teams and retain highly skilled staff. Utilize multiple learning platforms to align performance trends with corporate strategy. Evaluate KPI and consumer feedback metrics to monitor success and transform performance. Maintain employee engagement and deliver client satisfaction via attention to detail and solutions-based foresight. Connected Leader & Spirited Motivator Apply leadership and employee training expertise honed at Verizon to build engaging onboarding and training resources for startup enterprise from the ground up. Identify quality gaps as an approachable leader; skilled in mentoring, recruitment, team program design, and development curriculum. Curriculum & Process Developer Tailor training framework to meet organizational needs, integrating varied development platforms to boost engagement with in-classroom and web-based content, and one-on-one coaching. Mentor recruits, serving as trusted ally. Align program with corporate objectives to elicit transformative success.
Experience
Senior Learning and Development Consultant
Jul 2019 — Present · Fort Mill, SC, US
Education
SUNY Geneseo
Bachelor of Arts (B.A.), Interpersonal Communication (Minor in Sociology)
St. John Fisher University
Master of Science (M.S.), Organizational Learning & Human Resource Development
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