Karen Sanchez
Experienced Payments Leader who is Passionate about Creating Awesome Customer Experiences!
- Role
- Global Head of Operations, Director - Spring by Citi, at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Karen Sanchez
Experienced Payments Leader, Passionate about creating order out of chaos, is looking for…
Experience
Global Head of Operations, Director - Spring by Citi,
Apr 2023 — Present · Tampa, FL, US
Spearheaded a comprehensive overhaul of operations architecture for Citi\'s merchant acquiring business across 23 countries, establishing a \"Centers of Excellence\" framework ·Led a diverse global organization that was accountable for onboarding, product readiness, accounting/reconciliation, reporting, dispute resolution, customer service, network management, and fraud prevention.·Successfully launched the Spring by Citi Merchant Platform across 3 regions, driving operational efficiency and enhancing merchant experiences.·Introduced automation initiatives resulting in significant efficiency gains.· Played a pivotal role in senior leadership prioritization sessions, facilitating process mapping and project planning to align with organizational goals and strategies.· Ensured compliance with regulatory requirements through a risk-based assessment system, consistently monitoring adherence and remediating issues as necessary.
Education
The George Washington University
Master’s Certificate Project Management, Project Management
2008
The George Washington University
Associate’s Certificate Business Analysis
2007
University of Massachusetts Amherst
Bachelor's Degree, Communications
1989 — 1993
Skills
- Project Management
- Microsoft Office
- Business Strategy
- Sdlc
- Design Thinking
- Agile Methodologies
- Management
- Software Development
- Enterprise Software
- Business Process Improvement
- Software System Analysis
- Business Analysis
- User Acceptance Testing
- People Management
- Program Management
- Cx
- Jira
- Strategic Roadmaps
- Vendor Management
- Business Systems Analysis
- Credit Cards
- Strategic Planning
- Product Management
- Change Management
- Integration
- Project Portfolio Management
- Stakeholder Management
- Microsoft Excel
- Software Project Management
- Payments
- Business Requirements
- Financial Services
- Leadership Development
- Banking
- Strategy
- Risk Management
- Visio
- Requirements Analysis
- Training
- Testing
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