Karen Rojas
Workplace Experience Manager @Cushman & Wakefield
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WORK HISTORY
Workplace Experience Manager @Cushman & Wakefield
Houston, TX, US
Oversee team management to ensure efficient client service delivery.Enforce adherence to SLA and KPI benchmarks set for operational processes.Supervise external vendors, including Multiservice, Cleaning services, Mailroom, and Landscape, among others. Develop annual budgets for all soft services, while controlling and minimizing operational expenses. Finalizing procurement details, approving necessary purchases, and monitoring order deliveries. Supervising Reception and Events Coordination. Auditing suppliers and services and suggesting innovative alternatives. Continuously enhancing operational processes. Efficiently managing landlord relations.
EDUCATION
Penn Foster Career School
Interior Decorator, Architecture
Universidad Piloto de Colombia
ARQUITECTA, Arquitecta
SKILLS
ABOUT KAREN ROJAS
Architect, with more than 12 years of work trajectory managing the maintenance processes…
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