Karen Pillion

About Karen Pillion

I have amassed several years of experience in operations, strategic planning, technology implementation, logistics, budgeting, program development, goal setting, and improved performance. A strong communicator with the ability to connect people and ideas through thoughtful collaboration and creative solutions; while bringing vision into action.

Experience

1. Nutrition Program Administrator

   SourcePoint - Thrive After 55

   Jun 2018 — Present · DE, US

   Implemented an innovative rebuilding and modernization of established nutrition program.Consisted of clarifying and revising roles, and instituting standards and processes for staff training and communication. Elevated expectations and accountability of staff. Redeveloped onboarding and training for volunteers. Successfully merged the kitchen and nutrition teams, reducing miscommunication and redundancies and forming a unified, effective team. Improved interdepartmental relations critical to solving client-related concerns and improving service delivery. Initiated ongoing overhaul of outdated technology, equipment, and systems. Created and enhanced data analysis to monitor business growth and trends. Advocated for and obtained resources to move client files from paper to electronic format for improved backup ability, security, and easier audits. Implemented a preventive maintenance program to extend life of equipment. Oversaw upgrade of client database software; thoroughly explored software’s capabilities to leverage it for enhanced productivity. Orchestrated the purchase of new equipment to improve service delivery and food quality. Currently working with outside consultant to evaluate our kitchen/nutrition facilities to maximize meal capacity using existing resources. Navigiated pandemic with no interruption in service. Instituted new processes to ensure staff, volunteer, and client safety. Envisioned and led initiatives for quality improvement and client experience with special focus on community cafes. Led efforts to open a new café. Reinvented congregate dining sites as community cafes and instituted improvements to drive growth. Improved hostess training, inclusion of engaging programming, and a pleasant, welcoming environment for diners. Despite a downward national trend, café participation has grown year over year.

Education

• Ohio Wesleyan University

  Bachelor of Arts, Psychology

  1981 — 1984

• Franklin University

  Accounting

  2010 — 2011

Skills

• Healthcare
• Business Development
• Public Speaking
• Payroll
• Insurance
• Budgets
• Community Outreach
• Nonprofits
• Event Management
• Fundraising
• Technology Integration
• Data Analysis
• Grant Writing
• Leadership
• Leadership Development
• Process Improvement
• Non-Profits
• Microsoft Office
• Organizational Development
• Non-Profit Leadership
• Event Planning
• Training
• Volunteer Management
• Marketing
• Policy
• Statistical Data Analysis
• Program Development
• Management
• Team Building
• Project Management
• Operations Management
• Procedure Manuals
• Procedure Development
• Social Media
• Customer Service
• Coaching
• Strategic Planning