Karen Phillips

About Karen Phillips

I\'m a fun-loving, hard working person that likes to be challenged. I\'m always looking…

Experience

1. Senior Technical Analyst

   Great American Insurance Group

   Dec 2017 — Present · Cincinnati, OH, US

   oMaintains and configures application to ensure application integrity and reliability:o Tunes application to run smoothly.o Implements enhancements to improve reliability, performance, and functionality.o Creates and maintains files, standard reports, and ad-hoc reporting.o Maintains application security.o Responds to service requests.o Prepares technical requests for program development, logic, coding, and corrections:o Documents and communicates systems support issues to end-users.o Contributes to test plan creation, testing, debugging, and installation support of an application.o May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.

Education

• Union Institute & University

  BS, MIS

  2002 — 2006

• University of Cincinnati

  Management Information Systems, General

  1986 — 1990

Skills

• Active Directory
• Windows Server
• Problem Solving
• Software Project Management
• User Acceptance Testing
• Access
• Nonprofits
• Agile Project Management
• Project Planning
• Leadership Development
• Higher Education
• System Administration
• Windows
• Solution Focused
• Team Leadership
• Erp
• Business Analysis
• Microsoft Office
• Excel
• Sql
• Microsoft Project
• Databases
• Change Management
• Leadership
• Program Management
• Teamwork
• Microsoft Exchange
• Sybase
• Training
• Staff Management
• Security
• Sql Server
• Administration
• Process Improvement
• Non-Profits
• Project Management
• Documentation
• Strategic Planning
• Operating Systems
• Html